, you will very rarely observe an Apple Employee who can help you here on than to offer technical information you may not already know. Occasionally some may take information for better improvement of the software or hardware, and moderators may answer questions. If you want to contact Apple directly about your repair or your order, these forms of contact are available:
And these phone numbers are available worldwide:
Disclaimer: I'm only expressing this tip in terms of what I've observed on the forums as an end user over the years.
Level 4 and Level 5 users merely more experienced in certain areas, especially in helping users here find the information they need and are not employed by Apple.